Part 1 · The basics · Recipe 1 of 22

Follow an import from ship to door

Every import follows the same six steps. Learn them once and every other recipe makes sense.

Jonathan Sinton Jonathan Sinton · Checked November 14, 2026

You need

  • The delivery order
  • The container number
  • The terminal's website or appointment system
  • A chassis that fits the box

Steps

  1. The ship unloadsThe terminal takes the container off the vessel. Free time starts, and the last free day is set.
  2. The container is releasedCustoms has to release it and the ocean carrier has to release the freight. Any hold stops the pickup.
  3. You book the pickupMost large terminals want an appointment. Book it for a day on or before the last free day.
  4. The driver gates outThe driver gets the container on a chassis and an interchange receipt at the gate. The carrier's equipment clock starts now.
  5. You deliverLive unload: the driver waits while the customer unloads. Drop: the driver leaves the box and comes back for the empty.
  6. You return the emptyThe ocean carrier says where the empty goes. Return it inside the free time, then invoice.

Watch out

Available is not the same as discharged. A box can be off the ship and still on hold.
The empty does not always go back to the terminal it came from.

Look it up

Last free day Free time Demurrage vs detention What is drayage?

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